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Frequently Asked Questions – Payments

Can I pay online or over the phone?

As a standard procedure, we ask our clients to pay by invoice. This is because the majority of our courses have eligibility criteria and we want to be sure that potential delegates are suited to the course before we take payments. However, if you have already received your invoice and wish to pay online, please visit our payment portal:

If you wish to pay over the phone or have any questions, please contact us directly for guidance – +44 (0) 1273 35 80 80.

Do I have to pay at the time of booking?

No. At the time of submitting your booking form, you are not legally committed to paying. However, access to course materials or face to face events can only be granted once agreed payment is received and processed.

Can I pay in instalments?

Many of our courses have options to pay by three or ten instalments. Please see individual course pages for details.

Direct Debit is only available to customers in the UK who pay in ten instalments. 
Please note: if you plan to pay in three monthly instalments, you will be invoiced three equal amounts in the first three months of the course. 
Prices exclude VAT.

Can I pay by cheque?

We accept all standard payment methods, including cheques, BACS and IBAN transfers.

Can I access student loan facilities?

At present, Real Training and its affiliated companies are not registered with HEFCE and, as such, our delegates cannot access Student Loan facilities. The costs involved in being HEFCE-registered are considerable, and as these would be passed on to our delegates, we have decided against this route.

Do I have to pay VAT?

The simple answer is that VAT must be applied to all Real Training courses.

The courses we provide for are not an electronically supplied service as tutor intervention is involved. Therefore, our courses are considered to be education services for VAT purposes. From January 2011, education services fall under the general rule for Business to Business supplies and are therefore zero-rated. However, Business to Consumer supplies are subject to VAT (currently 20%) where carried out (the place of supply) which for our courses is deemed to be in the UK, irrespective of the location of the consumer (student).

Am I eligible to reclaim VAT? And if so, how?

Please note that if your payment is being made by a UK VAT-registered company, you should be able to reclaim the full amount of VAT applied to your course. If you are paying from overseas via a VAT-registered organisation you may be able to reclaim VAT charged under the electronic cross-border refund system.

Please use the below link for more information.