Helping Sandwell to embrace LEAN thinking

In 2013, Sandwell Metropolitan Borough Council’s business change unit approached us to help them communicate the unique benefits of LEAN across their organisation. We needed to simultaneously effect LEAN cultural change whilst creating staff and management buy in. Our unique e-learning and e-technology platforms, our extensive experience of Continuing Professional Development (CPD), and our psychology-inspired approach, enabled us to rise to the challenge. We developed a LEAN-thinking CPD online course within a few months – engendering practice-led change across the council and winning hearts and minds in the process.

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